Providing mobile services that ensure user satisfaction is one of the most crucial issues for telecommunication carriers and service providers. Traditionally, user satisfaction with the service, i.e., the Quality of Experience (QoE), has been assessed in a laboratory by using elaborate network systems and customized terminals. However, reliable QoE for a target mobile service in the context of actual use cannot be obtained by laboratory experiment, since QoE can be affected by a variety of factors such as environmental conditions and the mental state of the user. This paper proposes a novel Web script-based field evaluation method designed to ascertain user satisfaction with mobile services. The proposed method has the following practical advantages. Since experimental conditions, especially communication conditions, can be simulated with a Web script, such as FlashLite, a subjective assessment can be conducted anywhere using the mobile terminal of the participant. Thus, QoE for a target mobile service in the field can easily be obtained.
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Satoshi UEMURA, Sumaru NIIDA, Hajime NAKAMURA, "A Web Script-Based Field Evaluation Method to Assess Subjective Quality of Mobile Services" in IEICE TRANSACTIONS on Communications,
vol. E94-B, no. 3, pp. 639-648, March 2011, doi: 10.1587/transcom.E94.B.639.
Abstract: Providing mobile services that ensure user satisfaction is one of the most crucial issues for telecommunication carriers and service providers. Traditionally, user satisfaction with the service, i.e., the Quality of Experience (QoE), has been assessed in a laboratory by using elaborate network systems and customized terminals. However, reliable QoE for a target mobile service in the context of actual use cannot be obtained by laboratory experiment, since QoE can be affected by a variety of factors such as environmental conditions and the mental state of the user. This paper proposes a novel Web script-based field evaluation method designed to ascertain user satisfaction with mobile services. The proposed method has the following practical advantages. Since experimental conditions, especially communication conditions, can be simulated with a Web script, such as FlashLite, a subjective assessment can be conducted anywhere using the mobile terminal of the participant. Thus, QoE for a target mobile service in the field can easily be obtained.
URL: https://global.ieice.org/en_transactions/communications/10.1587/transcom.E94.B.639/_p
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@ARTICLE{e94-b_3_639,
author={Satoshi UEMURA, Sumaru NIIDA, Hajime NAKAMURA, },
journal={IEICE TRANSACTIONS on Communications},
title={A Web Script-Based Field Evaluation Method to Assess Subjective Quality of Mobile Services},
year={2011},
volume={E94-B},
number={3},
pages={639-648},
abstract={Providing mobile services that ensure user satisfaction is one of the most crucial issues for telecommunication carriers and service providers. Traditionally, user satisfaction with the service, i.e., the Quality of Experience (QoE), has been assessed in a laboratory by using elaborate network systems and customized terminals. However, reliable QoE for a target mobile service in the context of actual use cannot be obtained by laboratory experiment, since QoE can be affected by a variety of factors such as environmental conditions and the mental state of the user. This paper proposes a novel Web script-based field evaluation method designed to ascertain user satisfaction with mobile services. The proposed method has the following practical advantages. Since experimental conditions, especially communication conditions, can be simulated with a Web script, such as FlashLite, a subjective assessment can be conducted anywhere using the mobile terminal of the participant. Thus, QoE for a target mobile service in the field can easily be obtained.},
keywords={},
doi={10.1587/transcom.E94.B.639},
ISSN={1745-1345},
month={March},}
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TY - JOUR
TI - A Web Script-Based Field Evaluation Method to Assess Subjective Quality of Mobile Services
T2 - IEICE TRANSACTIONS on Communications
SP - 639
EP - 648
AU - Satoshi UEMURA
AU - Sumaru NIIDA
AU - Hajime NAKAMURA
PY - 2011
DO - 10.1587/transcom.E94.B.639
JO - IEICE TRANSACTIONS on Communications
SN - 1745-1345
VL - E94-B
IS - 3
JA - IEICE TRANSACTIONS on Communications
Y1 - March 2011
AB - Providing mobile services that ensure user satisfaction is one of the most crucial issues for telecommunication carriers and service providers. Traditionally, user satisfaction with the service, i.e., the Quality of Experience (QoE), has been assessed in a laboratory by using elaborate network systems and customized terminals. However, reliable QoE for a target mobile service in the context of actual use cannot be obtained by laboratory experiment, since QoE can be affected by a variety of factors such as environmental conditions and the mental state of the user. This paper proposes a novel Web script-based field evaluation method designed to ascertain user satisfaction with mobile services. The proposed method has the following practical advantages. Since experimental conditions, especially communication conditions, can be simulated with a Web script, such as FlashLite, a subjective assessment can be conducted anywhere using the mobile terminal of the participant. Thus, QoE for a target mobile service in the field can easily be obtained.
ER -