Quality of service (QoS) control is one of the key technologies for the next-generation network (NGN). In the conventional method, the bearer quality on the carrier network is managed, but the end-to-end QoS for end users needs to be guaranteed. The quality of a public switched telephone network (PSTN) is guaranteed, and the quality of the telephone terminal is also stable. Therefore, end-to-end quality management of PSTN services has been achieved. However, the quality of neither IP networks nor VoIP services is guaranteed in general. In addition, there are numerous VoIP terminals and the differences in their implementations strongly affect the speech quality experienced by end users. Thus, quality management technologies need to be embedded in the VoIP terminal to achieve the equivalent of end-to-end QoS management for the PSTN. These technologies are recommended in IETF RFC3611 "RTCP XR" and ITU-T recommendation P.564 as the framework for end-to-end quality management, but their usage is not shown. Therefore, we propose an end-to-end quality management method for VoIP speech using RTCP XR. We realize an end-to-end QoS monitoring method between the customer and the operator of the carrier network. We define the parameters that should be implemented in RTCP XR packets to estimate the quality of VoIP services based on experimental results.

VoIP is one of the key technologies for recent telecommunication services. The quality of its services should be discussed in subjective terms. Since subjective quality assessment is time-consuming and expensive, however, objective quality assessment which estimates subjective quality without carrying out subjective quality experiments is desirable. This paper discusses the performance of the objective quality measure that was standardized as ITU-T Recommendation P.862 and clarifies the quality factors that can be evaluated with satisfactory accuracy based on it. We found that P.862 can be applied to the evaluation of coding distortion, tandeming of codecs, transmission bit-errors, packet loss, and silence compression in a codec, at least for clean Japanese speech. In addition, we propose a method of estimating the subjective quality evaluation value from objective measurement results and show the validity of this method. We also evaluate the uniqueness of objective quality assessment based on P.862 from the viewpoints of the effect of measurement noise and the variation of test speech samples, and propose how to improve the reproducibility of objective quality assessment.

With the increasing demand for IP telephony services using Voice over IP (VoIP) technology, techniques for monitoring speech quality in actual networks are required to manage the quality of VoIP services constantly. Since the speech quality of VoIP is affected by IP network performance factors, non-intrusive methods of monitoring the quality of service (QoS) by passively measuring network performance are being watched with keen interest. VQmon technology is one of the non-intrusive quality monitoring methods. Although the monitoring functions of the VQmon for post-arrived packet behavior events at VoIP-gateways are effective, the estimating algorithm does not take differences in the implementations of VoIP-gateway products into account. We therefore propose a non-intrusive method of monitoring QoS that works in conjunction with ITU-T Recommendation P.862 "PESQ" that takes the characteristics of VoIP-gateway products into consideration. We compared the performance of non-intrusive quality monitoring technology such as VQmon and the proposed method in terms of estimating the accuracy of speech quality and mouth-to-ear delay. The experimental results revealed that the proposed method outperforms the conventional one, achieving sufficient accuracy for quality monitoring of VoIP services.

Web browsing services are expanding as smartphones are becoming increasingly popular worldwide. To provide customers with appropriate quality of web-browsing services, quality design and in-service quality management on the basis of quality of experience (QoE) is important. We propose a web-browsing QoE estimation model. The most important QoE factor for web-browsing is the waiting time for a web page to load. Next, the variation in the communication quality based on a mobile network should be considered. We developed a subjective quality assessment test to clarify QoE characteristics in terms of waiting time using 20 different types of web pages and constructed a web-page QoE estimation model. We then conducted a subjective quality assessment test of web-browsing to clarify the relationship between web-page QoE and web-browsing QoE for three web sites. We obtained the following two QoE characteristics. First, the main factor influencing web-browsing QoE is the average web-page QoE. Second, when web-page QoE variation occurs, a decrease in web-page QoE with a huge amplitude causes the web-browsing QoE to decrease. We used these characteristics in constructing our web-browsing QoE estimation model. The verification test results using non-training data indicate the accuracy of the model. We also show that our findings are applicable to web-browsing quality design and solving management issues on the basis of QoE.

Many subjective assessment methods for video quality are provided by ITU-T and ITU-R recommendations, but the differences among these methods have not been sufficiently studied. We compare five subjective assessment methods using four quantitative performance indices for both HD and QVGA resolution video. We compare the Double-Stimulus Continuous Quality-Scale (DSCQS), Double-Stimulus Impairment Scale (DSIS), Absolute Category Rating method (ACR), and ACR with Hidden Reference (ACR-HR) as common subjective assessment methods for HD and QVGA resolution videos. Furthermore, we added ACR with an 11-grade scale (ACR11) for the HD test and Subjective Assessment of Multimedia Video Quality (SAMVIQ) for the QVGA test for quality scale variations. The performance indices are correlation coefficients, rank correlation coefficients, statistical reliability, and assessment time. For statistical reliability, we propose a performance index for comparing different quality scale tests. The results of the performance comparison showed that the correlation coefficients and rank correlation coefficients of the mean opinion scores between pairs of methods were high for both HD and QVGA tests. As for statistical reliability provided by the proposed index, DSIS of HD and ACR of QVGA outperformed the other methods. Moreover, ACR, ACR-HR, and ACR11 were the most efficient subjective quality assessment methods from the viewpoint of assessment time.