Recently, broadband access is widely spreading, and many broadband network E-commerce services are planned and developed. This article proposes a broadband online shop where a videoconferencing system is used to enable direct, face-to-face communication. It is important for a broadband online shop to understand what preference their customers want in order to provide them with more appropriate information. By using customer preferences, a salesclerk can have a serviceable conversation with few questions to his online customers. So, we are developing a visual Customer Relationship Management system (v-CRM system) that offers customer preferences to broadband network service such as broadband online shop. In this paper, we classify customer preferences, and describe three visualization methods that enable customer preferences to be intuitively understood quickly. We outline the v-CRM evaluation system and describe an experiment where we evaluated how accurately customer preferences can be recognized using these methods. The results show that v-CRM system is effective for understanding customer preferences.

For the past couple of decades, the usage of the Web as a platform for deploying software products has become incredibly popular. Web applications became more prevalent, as well as more complex. Countless Web applications have already been designed, developed, tested, and deployed on the Internet. However, it is noticeable that many common functionalities are present among these vast number of applications. This paper proposes an approach based on a database containing information from previous test artifacts. The information is used to generate test scenarios for Web applications under test. We have developed a tool based on our proposed approach, with the aim of reducing the effort required from software test engineers and professionals during the test planning and creation stage of software engineering. We evaluated our approach from three viewpoints: comparison between our approach and manual generation, qualitative evaluation by professional software engineers, and comparison between our approach and two open-source tools.