We have developed an adaptation method which allows the customization of example-based dialog systems for individual users by applying “plus” and “minus” operations to the distributed representations obtained using the word2vec method. After retrieving user-related profile information from the Web, named entity extraction is applied to the retrieval results. Words with a high term frequency-inverse document frequency (TF-IDF) score are then adopted as user related words. Next, we calculate the similarity between the distrubuted representations of selected user-related words and nouns in the existing example phrases, using word2vec embedding. We then generate phrases adapted to the user by substituting user-related words for highly similar words in the original example phrases. Word2vec also has a special property which allows the arithmetic operations “plus” and “minus” to be applied to distributed word representations. By applying these operations to words used in the original phrases, we are able to determine which user-related words can be used to replace the original words. The user-related words are then substituted to create customized example phrases. We evaluated the naturalness of the generated phrases and found that the system could generate natural phrases.

The optimization of spoken dialog management policies is a non-trivial task due to the erroneous inputs from speech recognition and language understanding modules. The dialog manager needs to ground uncertain semantic information at times to fully understand the need of human users and successfully complete the required dialog tasks. Approaches based on reinforcement learning are currently mainstream in academia and have been proved to be effective, especially when operating in noisy environments. However, in reinforcement learning the dialog strategy is often represented by complex numeric model and thus is incomprehensible to humans. The trained policies are very difficult for dialog system designers to verify or modify, which largely limits the deployment for commercial applications. In this paper we propose a novel framework for optimizing dialog policies specified in human-readable domain language using genetic algorithm. We present learning algorithms using user simulator and real human-machine dialog corpora. Empirical experimental results show that the proposed approach can achieve competitive performance on par with some state-of-the-art reinforcement learning algorithms, while maintaining a comprehensible policy structure.

In this work, we propose a new statistical model for building robust dialog systems using neural networks to either retrieve or generate dialog response based on an existing data sources. In the retrieval task, we propose an approach that uses paraphrase identification during the retrieval process. This is done by employing recursive autoencoders and dynamic pooling to determine whether two sentences with arbitrary length have the same meaning. For both the generation and retrieval tasks, we propose a model using long short term memory (LSTM) neural networks that works by first using an LSTM encoder to read in the user's utterance into a continuous vector-space representation, then using an LSTM decoder to generate the most probable word sequence. An evaluation based on objective and subjective metrics shows that the new proposed approaches have the ability to deal with user inputs that are not well covered in the database compared to standard example-based dialog baselines.

Speech recognition in a noisy environment is one of the hottest topics in the speech recognition research. Noise-tolerant acoustic models or noise reduction techniques are often used to improve recognition accuracy. In this paper, we propose a method to improve accuracy of spoken dialog system from a language model point of view. In the proposed method, the dialog system automatically changes its language model and dialog strategy according to the estimated recognition accuracy in a noisy environment in order to keep the performance of the system high. In a noise-free environment, the system accepts any utterance from a user. On the other hand, the system restricts its grammar and vocabulary in a noisy environment. To realize this strategy, we investigated a method to avoid the user's out-of-grammar utterances through an instruction given by the system to a user. Furthermore, we developed a method to estimate recognition accuracy from features extracted from noise signals. Finally, we realized a proposed dialog system according to these investigations.

We studied the manner of clarification and verification in real dialogs and developed a spoken dialog system that can cope with the disambiguation of meanings of user input utterances. We analyzed content, query types and responses of human clarification queries. In human-human communications, ten percent of all sentences are concerned with meaning clarification. Therefore, in human-machine communications, we believe it is important that the machine verifies ambiguities occurring in dialog processing. We propose an architecture for a dialog system with this capability. Also, we have investigated the source of ambiguities in dialog processing and methods of dialog clarification for each part of the dialog system.