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Neal LESH Joe MARKS Charles RICH Candace L. SIDNER
In 1960, the famous computer pioneer J.C.R. Licklider described a vision for human-computer interaction that he called "man-computer symbiosis. " Licklider predicted the development of computer software that would allow people "to think in interaction with a computer in the same way that you think with a colleague whose competence supplements your own. " More than 40 years later, one rarely encounters any computer application that comes close to capturing Licklider's notion of human-like communication and collaboration. We echo Licklider by arguing that true symbiotic interaction requires at least the following three elements: a complementary and effective division of labor between human and machine; an explicit representation in the computer of the user's abilities, intentions, and beliefs; and the utilization of nonverbal communication modalities. We illustrate this argument with various research prototypes currently under development at Mitsubishi Electric Research Laboratories (USA).
This paper develops an efficient mechanism for extracting primary information requests from 'Seek-Object' type query messages. The mechanism consists of three steps. The first step extracts sentences which signal that the query is 'Seek-Object' type by recognizing distinctive surface expressions. The second step, biased by the expression patterns, analyzes their internal structures. The third step integrates these fragments by a partial discourse processing and represents writers' goal-directed information request; as these sentences often include referential expressions and the referred expressions are in background goal descriptions. We claim the mechanism can extract information requests fairly accurately, by showing evaluation results.