To understand human emotion, it is necessary to be aware of the surrounding situation and individual personalities. In most previous studies, however, these important aspects were not considered. Emotion recognition has been considered as a classification problem. In this paper, we attempt new approaches to utilize a person's situational information and personality for use in understanding emotion. We propose a method of extracting situational information and building a personalized emotion model for reflecting the personality of each character in the text. To extract and utilize situational information, we propose a situation model using lexical and syntactic information. In addition, to reflect the personality of an individual, we propose a personalized emotion model using KBANN (Knowledge-based Artificial Neural Network). Our proposed system has the advantage of using a traditional keyword-spotting algorithm. In addition, we also reflect the fact that the strength of emotion decreases over time. Experimental results show that the proposed system can more accurately and intelligently recognize a person's emotion than previous methods.