This paper deals with communication model in a software development project when there happens some trouble on it. First, we analyze a communication process in the real projects, and investigate what type of communication exists and which aspect is thought to be important by the members of the projects. Then we propose a communication model based on the analysis. We focus on the communication in case of troubles, and the process is modeled using charge, competence and knowledge of each member in the project. The features of the model lies in the ability to simulate communication route dynamically. The results of the simulation is compared with the real data, and also the use of the model for communication support system is discussed.