Twelve Steps to Success in Delivering Communications Services

Elizabeth K. ADAMS

Twelve Steps to Success in Delivering Communications Services

Elizabeth K. ADAMS

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As telecommunications companies face the rigors of competition, they soon find that their operational support systems play a critical role in providing new services faster, at lower cost and with better quality than their competitors. At TeleManagement Forum, the model for the successful service provider is 'the smooth operator' - a company whose processes and systems fully support its people to provide the best services possible at the lowest cost. Learning the importance of becoming a 'smooth operator' is hard, particularly as it requires giving up the old way of doing things - moving from an internal development environment to one that can take full advantage of 'off-the-shelf' software. The reasons for this shift include a shortage of resources, shortage of time, and the need to do business as part of a greater (and growing) global supply chain. Getting to 'smooth operator' status can be made easier with help from organizations like the TeleManagement Forum. In this paper, a twelve-step method is outlined to give pointers to service providers and their suppliers on how to make the journey successfully.

Publication: IEICE TRANSACTIONS on Communications Vol.E82-B No.11 pp.1718-1723

Publication Date: 1999/11/25

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Type of Manuscript: Special Section INVITED PAPER (Special Issue on New Paradigms in Network Management)

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Elizabeth K. ADAMS, "Twelve Steps to Success in Delivering Communications Services" in IEICE TRANSACTIONS on Communications, vol. E82-B, no. 11, pp. 1718-1723, November 1999, doi: .
Abstract: As telecommunications companies face the rigors of competition, they soon find that their operational support systems play a critical role in providing new services faster, at lower cost and with better quality than their competitors. At TeleManagement Forum, the model for the successful service provider is 'the smooth operator' - a company whose processes and systems fully support its people to provide the best services possible at the lowest cost. Learning the importance of becoming a 'smooth operator' is hard, particularly as it requires giving up the old way of doing things - moving from an internal development environment to one that can take full advantage of 'off-the-shelf' software. The reasons for this shift include a shortage of resources, shortage of time, and the need to do business as part of a greater (and growing) global supply chain. Getting to 'smooth operator' status can be made easier with help from organizations like the TeleManagement Forum. In this paper, a twelve-step method is outlined to give pointers to service providers and their suppliers on how to make the journey successfully.
URL: https://global.ieice.org/en_transactions/communications/10.1587/e82-b_11_1718/_p

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@ARTICLE{e82-b_11_1718,
author={Elizabeth K. ADAMS, },
journal={IEICE TRANSACTIONS on Communications},
title={Twelve Steps to Success in Delivering Communications Services},
year={1999},
volume={E82-B},
number={11},
pages={1718-1723},
abstract={As telecommunications companies face the rigors of competition, they soon find that their operational support systems play a critical role in providing new services faster, at lower cost and with better quality than their competitors. At TeleManagement Forum, the model for the successful service provider is 'the smooth operator' - a company whose processes and systems fully support its people to provide the best services possible at the lowest cost. Learning the importance of becoming a 'smooth operator' is hard, particularly as it requires giving up the old way of doing things - moving from an internal development environment to one that can take full advantage of 'off-the-shelf' software. The reasons for this shift include a shortage of resources, shortage of time, and the need to do business as part of a greater (and growing) global supply chain. Getting to 'smooth operator' status can be made easier with help from organizations like the TeleManagement Forum. In this paper, a twelve-step method is outlined to give pointers to service providers and their suppliers on how to make the journey successfully.},
keywords={},
doi={},
ISSN={},
month={November},}

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TY - JOUR
TI - Twelve Steps to Success in Delivering Communications Services
T2 - IEICE TRANSACTIONS on Communications
SP - 1718
EP - 1723
AU - Elizabeth K. ADAMS
PY - 1999
DO -
JO - IEICE TRANSACTIONS on Communications
SN -
VL - E82-B
IS - 11
JA - IEICE TRANSACTIONS on Communications
Y1 - November 1999
AB - As telecommunications companies face the rigors of competition, they soon find that their operational support systems play a critical role in providing new services faster, at lower cost and with better quality than their competitors. At TeleManagement Forum, the model for the successful service provider is 'the smooth operator' - a company whose processes and systems fully support its people to provide the best services possible at the lowest cost. Learning the importance of becoming a 'smooth operator' is hard, particularly as it requires giving up the old way of doing things - moving from an internal development environment to one that can take full advantage of 'off-the-shelf' software. The reasons for this shift include a shortage of resources, shortage of time, and the need to do business as part of a greater (and growing) global supply chain. Getting to 'smooth operator' status can be made easier with help from organizations like the TeleManagement Forum. In this paper, a twelve-step method is outlined to give pointers to service providers and their suppliers on how to make the journey successfully.
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