IEICE TRANSACTIONS on Fundamentals
Rule-Based Ad-Hoc Workflow Modeling for Service Coordination: A Case Study of a Telecom Operational Support System
Summary :
Workflow technology has spread over the wide areas which require process control (e.g. logistics and e-business) or resource coordination (e.g. cooperative work and grid computing). Among various types of workflow, we introduce a case of ad-hoc workflow process in a Korean telecom company. Since such a service process is generally accompanied with customer's participation, the procedure and state are flexibly changed and sometimes capricious to cope with customer's request and operator's unexpected situation. In case of network service provisioning or problem shooting processes, customers often request the changes of their service types or visit appointments, which result in flexible and adaptive management of the process instances. In this paper, we present a novel approach to workflow modeling based on modified ECA rules (named P-ECA) for the purpose of ad-hoc workflow process modeling. The rule-based workflow modeling is comprehensible to engineers and can be implemented in programs at ease; therefore it is expected that it can be widely adopted for the ad-hoc and adaptive workflow modeling which requires dynamic changes of its states by internal or external events.
- Publication
- IEICE TRANSACTIONS on Fundamentals Vol.E93-A No.12 pp.2740-2743
- Publication Date
- 2010/12/01
- Publicized
- Online ISSN
- 1745-1337
- DOI
- 10.1587/transfun.E93.A.2740
- Type of Manuscript
- Special Section LETTER (Special Section on Theory of Concurrent Systems and its Applications)
- Category
Authors
Keyword
Latest Issue
Copyrights notice of machine-translated contents
The copyright of the original papers published on this site belongs to IEICE. Unauthorized use of the original or translated papers is prohibited. See IEICE Provisions on Copyright for details.
Cite this
Copy
Jae-Yoon JUNG, Joonsoo BAE, "Rule-Based Ad-Hoc Workflow Modeling for Service Coordination: A Case Study of a Telecom Operational Support System" in IEICE TRANSACTIONS on Fundamentals,
vol. E93-A, no. 12, pp. 2740-2743, December 2010, doi: 10.1587/transfun.E93.A.2740.
Abstract: Workflow technology has spread over the wide areas which require process control (e.g. logistics and e-business) or resource coordination (e.g. cooperative work and grid computing). Among various types of workflow, we introduce a case of ad-hoc workflow process in a Korean telecom company. Since such a service process is generally accompanied with customer's participation, the procedure and state are flexibly changed and sometimes capricious to cope with customer's request and operator's unexpected situation. In case of network service provisioning or problem shooting processes, customers often request the changes of their service types or visit appointments, which result in flexible and adaptive management of the process instances. In this paper, we present a novel approach to workflow modeling based on modified ECA rules (named P-ECA) for the purpose of ad-hoc workflow process modeling. The rule-based workflow modeling is comprehensible to engineers and can be implemented in programs at ease; therefore it is expected that it can be widely adopted for the ad-hoc and adaptive workflow modeling which requires dynamic changes of its states by internal or external events.
URL: https://global.ieice.org/en_transactions/fundamentals/10.1587/transfun.E93.A.2740/_p
Copy
@ARTICLE{e93-a_12_2740,
author={Jae-Yoon JUNG, Joonsoo BAE, },
journal={IEICE TRANSACTIONS on Fundamentals},
title={Rule-Based Ad-Hoc Workflow Modeling for Service Coordination: A Case Study of a Telecom Operational Support System},
year={2010},
volume={E93-A},
number={12},
pages={2740-2743},
abstract={Workflow technology has spread over the wide areas which require process control (e.g. logistics and e-business) or resource coordination (e.g. cooperative work and grid computing). Among various types of workflow, we introduce a case of ad-hoc workflow process in a Korean telecom company. Since such a service process is generally accompanied with customer's participation, the procedure and state are flexibly changed and sometimes capricious to cope with customer's request and operator's unexpected situation. In case of network service provisioning or problem shooting processes, customers often request the changes of their service types or visit appointments, which result in flexible and adaptive management of the process instances. In this paper, we present a novel approach to workflow modeling based on modified ECA rules (named P-ECA) for the purpose of ad-hoc workflow process modeling. The rule-based workflow modeling is comprehensible to engineers and can be implemented in programs at ease; therefore it is expected that it can be widely adopted for the ad-hoc and adaptive workflow modeling which requires dynamic changes of its states by internal or external events.},
keywords={},
doi={10.1587/transfun.E93.A.2740},
ISSN={1745-1337},
month={December},}
Copy
TY - JOUR
TI - Rule-Based Ad-Hoc Workflow Modeling for Service Coordination: A Case Study of a Telecom Operational Support System
T2 - IEICE TRANSACTIONS on Fundamentals
SP - 2740
EP - 2743
AU - Jae-Yoon JUNG
AU - Joonsoo BAE
PY - 2010
DO - 10.1587/transfun.E93.A.2740
JO - IEICE TRANSACTIONS on Fundamentals
SN - 1745-1337
VL - E93-A
IS - 12
JA - IEICE TRANSACTIONS on Fundamentals
Y1 - December 2010
AB - Workflow technology has spread over the wide areas which require process control (e.g. logistics and e-business) or resource coordination (e.g. cooperative work and grid computing). Among various types of workflow, we introduce a case of ad-hoc workflow process in a Korean telecom company. Since such a service process is generally accompanied with customer's participation, the procedure and state are flexibly changed and sometimes capricious to cope with customer's request and operator's unexpected situation. In case of network service provisioning or problem shooting processes, customers often request the changes of their service types or visit appointments, which result in flexible and adaptive management of the process instances. In this paper, we present a novel approach to workflow modeling based on modified ECA rules (named P-ECA) for the purpose of ad-hoc workflow process modeling. The rule-based workflow modeling is comprehensible to engineers and can be implemented in programs at ease; therefore it is expected that it can be widely adopted for the ad-hoc and adaptive workflow modeling which requires dynamic changes of its states by internal or external events.
ER -
English
