The effect of provision of “Neither-Good-Nor-Bad” (NGNB) information on the perceived trustworthiness of agents has been investigated in previous studies. The experimental results have revealed several conditions under which the provision of NGNB information works effectively to make users perceive greater trust of agents. However, the experiments in question were carried out in a situation in which a user is able to choose, with the agent's advice, one of a limited number of options. In practical problems, we are often at a loss as to which to choose because there are too many possible options and it is not easy to narrow them down. Furthermore, in the above-mentioned previous studies, it was easy to predict the size of profits that a user would obtain because its pattern was also limited. This prompted us, in this paper, to investigate the effect of provision of NGNB information on the users' trust of agents under conditions where it appears to the users that numerous options are available. Our experimental results reveal that an agent that reliably provides NGNB information tends to gain greater user trust in a situation where it appears to the users that there are numerous options and their consequences, and it is not easy to predict the size of profits. However, in contradiction to the previous study, the results in this paper also reveal that stable provision of NGNB information in the context of numerous options is less effective in a situation where it is harder to obtain larger profits.

This paper presents an experimental study that analyzes how conversational agents activate human communication in thought-evoking multi-party dialogues between multi-users and multi-agents. A thought-evoking dialogue is a kind of interaction in which agents act to provoke user thinking, and it has the potential to activate multi-party interactions. This paper focuses on quiz-style multi-party dialogues between two users and two agents as an example of thought-evoking multi-party dialogues. The experimental results revealed that the presence of a peer agent significantly improved user satisfaction and increased the number of user utterances in quiz-style multi-party dialogues. We also found that agents' empathic expressions significantly improved user satisfaction, improved user ratings of the peer agent, and increased the number of user utterances. Our findings should be useful for activating multi-party communications in various applications such as pedagogical agents and community facilitators.