The package manager (PM) is crucial to most technology stacks, acting as a broker to ensure that a verified dependency package is correctly installed, configured, or removed from an application. Diversity in technology stacks has led to dozens of PMs with various features. While our recent study indicates that package management features of PM are related to end-user experiences, it is unclear what those issues are and what information is required to resolve them. In this paper, we have investigated PM issues faced by end-users through an empirical study of content on Stack Overflow (SO). We carried out a qualitative analysis of 1,131 questions and their accepted answer posts for three popular PMs (i.e., Maven, npm, and NuGet) to identify issue types, underlying causes, and their resolutions. Our results confirm that end-users struggle with PM tool usage (approximately 64-72%). We observe that most issues are raised by end-users due to lack of instructions and errors messages from PM tools. In terms of issue resolution, we find that external link sharing is the most common practice to resolve PM issues. Additionally, we observe that links pointing to useful resources (i.e., official documentation websites, tutorials, etc.) are most frequently shared, indicating the potential for tool support and the ability to provide relevant information for PM end-users.

Third-party package usage has become a common practice in contemporary software development. Developers often face different challenges, including choosing the right libraries, installing errors, discrepancies, setting up the environment, and building failures during software development. The risks of maintaining a third-party package are well known, but it is unclear how information from Stack Overflow (SO) can be useful. This paper performed an empirical study to explore npm package co-usage examples from SO. From over 30,000 SO question posts, we extracted 2,100 posts with package usage information and matched them against the 217,934 npm library package. We find that, popular and highly used libraries are not discussed as often in SO. However, we can see that the accepted answers may prove useful, as we believe that the usage examples and executable commands could be reused for tool support.