This paper describes design issues of a speech dialogue system, the evaluation of the system, and the data collection of spontaneous speech in a transportation guidance domain. As it is difficult to collect spontaneous speech and to use a real system for the collection and evaluation, the phenomena related with dialogues have not been quantitatively clarified yet. The authors constructed a speech dialogue system which operates in almost real time, with acceptable recognition accuracy and flexible dialogue control. The system was used for spontaneous speech collection in a transportation guidance domain. The system performance evaluated in the domain is the understanding rate of 84.2% for the utterances within the predefined grammar and the lexicon. Also some statistics of the spontaneous speech collected are given.

This paper describes issues on dialogue corpora for speech and natural language research. Speech and text corpora of dialogue have recently become more important for the development and the evaluation of speech and text-based dialogue systems. However, the design and the construction of dialogue corpora themselves still remain research issues and many problems have not yet been clarified. Many kinds of corpus are necessary to study various aspects of dialogues. On the other hand, each corpus should contain a certain quantity for each purpose in order to make it statistically meaningful. This paper presents the issues related with design and creation of dialogue corpora; the selection of a task domain, transcription conventions, situations for the collection, syntactic and semantic ill-formedness, and politeness. Future directions for dialogue corpora creation are also discussed.

Progress of speech recognition based on the hidden Markov model has made it possible to realize man-machine dialogue systems capable of operating in real time. In spite of considerable effort, however, few systems have been successfully developed because of the lack of appropriate dialogue models. This paper reports on some of technology necessary to develop a dialogue system with which one can converse comfortably. The emphasis is placed on the following three points: how a human converses with a machine; how errors of speech recognition can be recovered through conversation; and what it means for a machine to be cooperative. We examine the first problem by investigating dialogues between human speakers, and dialogues between a human speaker and a simulated machine. As a consideration in the design of dialogue control, we discuss the relation between efficiency and cooperativeness of dialogue, the method for confirming what the machine has recognized, and dynamic adaptation of the machine. Thirdly, we review the research on the friendliness of a natural language interface, mainly concerning the exchange of initiative, corrective and suggestive answers, and indirect questions. Lastly, we describe briefly the current state of the art in speech recognition and synthesis, and suggest what should be done for acceptance of spontaneous speech and production of a voice suitable to the output of a dialogue system.

This paper discusses the problems facing spoken dialogue processing and the prospects for future improvements. Research on elemental topics like speech recognition, speech synthesis and language understanding has led to improvements in the accuracy and sophistication of each area of study. First, in order to handle a spoken dialogue, we show the necessity for information exchanges between each area of processing as seen through the analysis of spoken dialogue characteristics. Second, we discuss how to integrate those processes and show that the memory-basad approach to spontaneous speech interpretation offers a solution to the problem of process integration. The key to this is setting up a mental state affected by both speech and linguistic information. Finally, we discuss how those mental states are structured and a method for constructing them.

A system is constructed for the processing of question-answer dialogue as a subsystem of the speech response device. In order to increase the adaptability to dialogue topics, rules for dialogue processing are classified into three groups; universal rules, topic-dependent rules and task-dependent rules, and example-based description is adopted for the second group. The system is disigned to operate only with information on the content words of the user input. As for speech synthesis, a function is included in the system to control the focal position. Introduction and guidance of ski areas are adopted as the dialogue domain, and a prototype system is realized on a computer. The dialogue example performed with the prototype indicates the propriety of our method for dialogue processing.

This paper discusses new trends and directions in human interface (HI) technologies, and the effects of HI technologies on human life or on social activities. This paper postulates that the HI subsumes man-machine interface, human-computer interaction, human-human interaction, human-organizational interface, human-environmental interface, human-social interface, etc. A new communication model, called Human Interface Communication Model (HICOM), and a new human dialogue model, called Human Interface Dialogue model (HIDIM), are derived by reexamining trends and directions on HI technologies from the viewpoint of functional meanings of interfaces, and from the viewpoint of a socially distributed cognition mechanism.