1-1hit |
Yoshitaka UKAWA Toshimitsu USHIO Masakazu ADACHI Shigemasa TAKAI
In this paper, we propose a formal method for detection of three automation surprises in human-machine interaction; a mode confusion, a refusal state, and a blocking state. The mode confusion arises when a machine is in a different mode from that anticipated by the user, and is the most famous automation surprise. The refusal state is a situation that the machine does not respond to a command the user executes. The blocking state is a situation where an internal event occurs, leading to change of an interface the user does not know. In order to detect these phenomena, we propose a composite model in which a machine and a user model evolve concurrently. We show that the detection of these phenomena in human-machine interaction can be reduced to a reachability problem in the composite model.