In Twitter-like services, countless messages are being posted in real-time every second all around the world. Timely knowledge about what kinds of information are diffusing in social media is quite important. For example, in emergency situations such as earthquakes, users provide instant information on their situation through social media. The collective intelligence of social media is useful as a means of information detection complementary to conventional observation. We have developed a system for monitoring and analyzing information diffusion data in real-time by tracking retweeted tweets. A tweet retweeted by many users indicates that they find the content interesting and impactful. Analysts who use this system can find tweets retweeted by many users and identify the key people who are retweeted frequently by many users or who have retweeted tweets about particular topics. However, bursting situations occur when thousands of social media messages are suddenly posted simultaneously, and the lack of machine resources to handle such situations lowers the system's query performance. Since our system is designed to be used interactively in real-time by many analysts, waiting more than one second for a query results is simply not acceptable. To maintain an acceptable query performance, we propose a capacity control method for filtering incoming tweets using extra attribute information from tweets themselves. Conventionally, there is a trade-off between the query performance and the accuracy of the analysis results. We show that the query performance is improved by our proposed method and that our method is better than the existing methods in terms of maintaining query accuracy.

Sentiment analysis of microblogging has become an important classification task because a large amount of user-generated content is published on the Internet. In Twitter, it is common that a user expresses several sentiments in one tweet. Therefore, it is important to classify the polarity not of the whole tweet but of a specific target about which people express their opinions. Moreover, the performance of the machine learning approach greatly depends on the domain of the training data and it is very time-consuming to manually annotate a large set of tweets for a specific domain. In this paper, we propose a method for sentiment classification at the target level by incorporating the on-target sentiment features and user-aware features into the classifier trained automatically from the data createdfor the specific target. An add-on lexicon, extended target list, and competitor list are also constructed as knowledge sources for the sentiment analysis. None of the processes in the proposed framework require manual annotation. The results of our experiment show that our method is effective and improves on the performance of sentiment classification compared to the baselines.

Social media such as microblogs have become so pervasive such that it is now possible to use them as sensors for real-world events and memes. While much recent research has focused on developing automatic methods for filtering and summarizing these data streams, we explore a different trend called social curation. In contrast to automatic methods, social curation is characterized as a human-in-the-loop and sometimes crowd-sourced mechanism for exploiting social media as sensors. Although social curation web services like Togetter, Naver Matome and Storify are gaining popularity, little academic research has studied the phenomenon. In this paper, our goal is to investigate the phenomenon and potential of this new field of social curation. First, we perform an in-depth analysis of a large corpus of curated microblog data. We seek to understand why and how people participate in this laborious curation process. We then explore new ways in which information retrieval and machine learning technologies can be used to assist curators. In particular, we propose a novel method based on a learning-to-rank framework that increases the curator's productivity and breadth of perspective by suggesting which novel microblogs should be added to the curated content.