Incident ticket classification plays an important role in the complex system maintenance. However, low classification accuracy will result in high maintenance costs. To solve this issue, this paper proposes a fuzzy output support vector machine (FOSVM) based incident ticket classification approach, which can be implemented in the context of both two-class SVMs and multi-class SVMs such as one-versus-one and one-versus-rest. Our purpose is to solve the unclassifiable regions of multi-class SVMs to output reliable and robust results by more fine-grained analysis. Experiments on both benchmark data sets and real-world ticket data demonstrate that our method has better performance than commonly used multi-class SVM and fuzzy SVM methods.

In current large-scale IT systems, troubleshooting has become more complicated due to the diversification in the causes of failures, which has increased operational costs. Thus, clarifying the troubleshooting process also becomes important, though it is also time-consuming. We propose a method of automatically extracting a workflow, a graph indicating a troubleshooting process, using multiple trouble tickets. Our method extracts an operator's actions from free-format texts and aligns relative sentences between multiple trouble tickets. Our method uses a stochastic model to detect a resolution, a frequent action pattern that helps us understand how to solve a problem. We validated our method using real trouble-ticket data captured from a real network operation and showed that it can extract a workflow to identify the cause of a failure.

Digital Rights Management (DRM) ensures that the usage of digital media adheres to the intentions of the copyright holder and prevents the unauthorized modification or distribution of media. Due to the widespread adoption of digital content use, DRM has received a fair amount of attention and has seen implementation in many commercial models. Although many DRM schemes have been introduced in the literature, they still suffer from some security issues and may not guarantee the quality of performance. In this paper, we propose a trust-distributed DRM model to provide improvements for realistic DRM environments to bring more functionality to users. We use the features of the smart cards to provide an option of anonymity for the consumer while continuing to protect the rights of the copyright holder and the financial interests of the media industry. We also classify the security criteria of DRM systems and show that our proposed smart card based DRM scheme satisfies all of these criteria.

An electronic ticket is a contract, in digital format, between the user and the service provider, and reduces both economic costs and time in many services such as air travel industries or public transport. However, the security of the electronic ticket has to be strongly guaranteed, as well as the privacy of their users. We present an electronic ticketing system that considers these security requirements and includes the exculpability as a security requirement for these systems, i.e. users and the service provider can not falsely accuse each other of misbehavior. The system ensures that either both parties receive their desired data from other or neither does (fair exchange). Another interesting property is reusability. Thanks to reusability the tickets can be used a predefined number of times with the same security as single tickets. Furthermore, this scheme takes special care of the computational requirements on the users side by using light-weight cryptography. We show that the scheme is usable in practice by means of its implementation using mobile phones with Near Field Communication (NFC) capabilities.

The advancement of technology is ensured by step-by-step innovation and its implementation into society. Autonomous Decentralized Systems (ADSs) have been growing since first proposed in 1977. Since then, the ADS technologies and their implementations have interacted with the evolving markets, sciences, and technologies. The ADS concept is proposed on biological analogy, and its technologies have been advanced according to changing and expanding requirements. These technologies are now categorized into six generations on the basis of requirements and system structures, but the ADS concept and its system architecture have not changed. The requirements for the system can be divided in operation-oriented, mass service-oriented, and personal service-oriented categories. Moreover, these technologies have been realized in homogeneous system structure and, as the next step, in heterogeneous system structure. These technologies have been widely applied in manufacturing, telecommunications, information provision/utilization, data centers, transportation, and so on. They have been operating successfully throughout the world. In particular, ADS technologies have been applied in Suica, the IC card ticket system (ICCTS) for fare collection and e-commerce. This system is not only expanding in size and functionality but also its components are being modified almost every day without stopping its operation. This system and its technologies are shown here. Finally, the future direction of ADS is discussed, and one of its technologies is presented.

Currently, Mobile IPv6 (MIPv6) working group of Internet Engineering Task Force (IETF) recommends to execute the Binding Update (BU) using Return Routability (RR) procedure. However, the RR procedure doesn't entirely satisfy the security requirements of MIPv6. The previous BU protocols are also likely to reduce the efficiency since they iterate entirely BU protocol courses in Pico/Micro cellular environment in which it occurs frequently handoff or handover and some protocols don't consider that the Correspondent Node (CN) is movable node and has the limited resources. In this paper we propose the ETBU protocol, which is based on Cryptographically Generated Address (CGA) to provide mutual authentication between nodes; it considers that the CN is a movable node. This protocol doesn't require a Mobile Node (MN) to create a signature each time it obtains a new Care-of Address (CoA) unlike the previous CGA-based BU protocol. An MN and its CN issue the ticket to minimize the computing costs that need to calculate CGA. Also, the ETBU protocol minimizes the loss of traffic using smooth handoff or handover. A performance analysis shows that the scheme provides the security as much as the previous BU protocols and more efficiency than them in case that each node obtains the ticket. Therefore, the proposed ETBU protocol can be applied easily to the mobile network environments.

Many services on ITS (Intelligent transport system) have been proposed, which include the ETC (electronic toll collection) system. In this paper, we first present some assumptions we can assume on ITS. Then we construct a light electronic ticket system which is suitable for payment on ITS. In our system, (1) only two moves are required to use a ticket, (2) the shop can check the validity of the ticket with only a few applying of hash functions. Further, we prove that forgery of a ticket by a user or a shop is detected with almost one probability.

From the viewpoint of customer's satisfaction, precise information and rapid action are very important when complaints about call connection failures or service quality deterioration come from customers. It is indispensable to the propose that operators are supported by an operation system which stores and processes each customer's information, their complaint's histories, network failure status and call connection detail data. This paper shows functions and Human Machine Interface (HMI) of Customer Complaint Handling System (CCHS). This system can handle a customer's complaint by an electric ticket and necessary information is automatically collected and shown on the ticket.