Effects of Automated Transcripts on Non-Native Speakers' Listening Comprehension

Xun CAO; Naomi YAMASHITA; Toru ISHIDA

doi:10.1587/transinf.2017EDP7255

Effects of Automated Transcripts on Non-Native Speakers' Listening Comprehension

Xun CAO, Naomi YAMASHITA, Toru ISHIDA

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Previous research has shown that transcripts generated by automatic speech recognition (ASR) technologies can improve the listening comprehension of non-native speakers (NNSs). However, we still lack a detailed understanding of how ASR transcripts affect listening comprehension of NNSs. To explore this issue, we conducted two studies. The first study examined how the current presentation of ASR transcripts impacted NNSs' listening comprehension. 20 NNSs engaged in two listening tasks, each in different conditions: C1) audio only and C2) audio+ASR transcripts. The participants pressed a button whenever they encountered a comprehension problem, and explained each problem in the subsequent interviews. From our data analysis, we found that NNSs adopted different strategies when using the ASR transcripts; some followed the transcripts throughout the listening; some only checked them when necessary. NNSs also appeared to face difficulties following imperfect and slightly delayed transcripts while listening to speech - many reported difficulties concentrating on listening/reading or shifting between the two. The second study explored how different display methods of ASR transcripts affected NNSs' listening experiences. We focused on two display methods: 1) accuracy-oriented display which shows transcripts only after the completion of speech input analysis, and 2) speed-oriented display which shows the interim analysis results of speech input. We conducted a laboratory experiment with 22 NNSs who engaged in two listening tasks with ASR transcripts presented via the two display methods. We found that the more the NNSs paid attention to listening to the audio, the more they tended to prefer the speed-oriented transcripts, and vice versa. Mismatched transcripts were found to have negative effects on NNSs' listening comprehension. Our findings have implications for improving the presentation methods of ASR transcripts to more effectively support NNSs.

Publication: IEICE TRANSACTIONS on Information Vol.E101-D No.3 pp.730-739

Publication Date: 2018/03/01

Publicized: 2017/11/24

Online ISSN: 1745-1361

DOI: 10.1587/transinf.2017EDP7255

Type of Manuscript: PAPER

Category: Human-computer Interaction

Authors

Xun CAO
  Kyoto University
Naomi YAMASHITA
  NTT Corporation
Toru ISHIDA
  Kyoto University

Keyword

listening comprehension problems, automatic speech recognition (ASR) transcripts, non-native speakers (NNSs), eye gaze

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Xun CAO, Naomi YAMASHITA, Toru ISHIDA, "Effects of Automated Transcripts on Non-Native Speakers' Listening Comprehension" in IEICE TRANSACTIONS on Information, vol. E101-D, no. 3, pp. 730-739, March 2018, doi: 10.1587/transinf.2017EDP7255.
Abstract: Previous research has shown that transcripts generated by automatic speech recognition (ASR) technologies can improve the listening comprehension of non-native speakers (NNSs). However, we still lack a detailed understanding of how ASR transcripts affect listening comprehension of NNSs. To explore this issue, we conducted two studies. The first study examined how the current presentation of ASR transcripts impacted NNSs' listening comprehension. 20 NNSs engaged in two listening tasks, each in different conditions: C1) audio only and C2) audio+ASR transcripts. The participants pressed a button whenever they encountered a comprehension problem, and explained each problem in the subsequent interviews. From our data analysis, we found that NNSs adopted different strategies when using the ASR transcripts; some followed the transcripts throughout the listening; some only checked them when necessary. NNSs also appeared to face difficulties following imperfect and slightly delayed transcripts while listening to speech - many reported difficulties concentrating on listening/reading or shifting between the two. The second study explored how different display methods of ASR transcripts affected NNSs' listening experiences. We focused on two display methods: 1) accuracy-oriented display which shows transcripts only after the completion of speech input analysis, and 2) speed-oriented display which shows the interim analysis results of speech input. We conducted a laboratory experiment with 22 NNSs who engaged in two listening tasks with ASR transcripts presented via the two display methods. We found that the more the NNSs paid attention to listening to the audio, the more they tended to prefer the speed-oriented transcripts, and vice versa. Mismatched transcripts were found to have negative effects on NNSs' listening comprehension. Our findings have implications for improving the presentation methods of ASR transcripts to more effectively support NNSs.
URL: https://global.ieice.org/en_transactions/information/10.1587/transinf.2017EDP7255/_p

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@ARTICLE{e101-d_3_730,
author={Xun CAO, Naomi YAMASHITA, Toru ISHIDA, },
journal={IEICE TRANSACTIONS on Information},
title={Effects of Automated Transcripts on Non-Native Speakers' Listening Comprehension},
year={2018},
volume={E101-D},
number={3},
pages={730-739},
abstract={Previous research has shown that transcripts generated by automatic speech recognition (ASR) technologies can improve the listening comprehension of non-native speakers (NNSs). However, we still lack a detailed understanding of how ASR transcripts affect listening comprehension of NNSs. To explore this issue, we conducted two studies. The first study examined how the current presentation of ASR transcripts impacted NNSs' listening comprehension. 20 NNSs engaged in two listening tasks, each in different conditions: C1) audio only and C2) audio+ASR transcripts. The participants pressed a button whenever they encountered a comprehension problem, and explained each problem in the subsequent interviews. From our data analysis, we found that NNSs adopted different strategies when using the ASR transcripts; some followed the transcripts throughout the listening; some only checked them when necessary. NNSs also appeared to face difficulties following imperfect and slightly delayed transcripts while listening to speech - many reported difficulties concentrating on listening/reading or shifting between the two. The second study explored how different display methods of ASR transcripts affected NNSs' listening experiences. We focused on two display methods: 1) accuracy-oriented display which shows transcripts only after the completion of speech input analysis, and 2) speed-oriented display which shows the interim analysis results of speech input. We conducted a laboratory experiment with 22 NNSs who engaged in two listening tasks with ASR transcripts presented via the two display methods. We found that the more the NNSs paid attention to listening to the audio, the more they tended to prefer the speed-oriented transcripts, and vice versa. Mismatched transcripts were found to have negative effects on NNSs' listening comprehension. Our findings have implications for improving the presentation methods of ASR transcripts to more effectively support NNSs.},
keywords={},
doi={10.1587/transinf.2017EDP7255},
ISSN={1745-1361},
month={March},}

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TY - JOUR
TI - Effects of Automated Transcripts on Non-Native Speakers' Listening Comprehension
T2 - IEICE TRANSACTIONS on Information
SP - 730
EP - 739
AU - Xun CAO
AU - Naomi YAMASHITA
AU - Toru ISHIDA
PY - 2018
DO - 10.1587/transinf.2017EDP7255
JO - IEICE TRANSACTIONS on Information
SN - 1745-1361
VL - E101-D
IS - 3
JA - IEICE TRANSACTIONS on Information
Y1 - March 2018
AB - Previous research has shown that transcripts generated by automatic speech recognition (ASR) technologies can improve the listening comprehension of non-native speakers (NNSs). However, we still lack a detailed understanding of how ASR transcripts affect listening comprehension of NNSs. To explore this issue, we conducted two studies. The first study examined how the current presentation of ASR transcripts impacted NNSs' listening comprehension. 20 NNSs engaged in two listening tasks, each in different conditions: C1) audio only and C2) audio+ASR transcripts. The participants pressed a button whenever they encountered a comprehension problem, and explained each problem in the subsequent interviews. From our data analysis, we found that NNSs adopted different strategies when using the ASR transcripts; some followed the transcripts throughout the listening; some only checked them when necessary. NNSs also appeared to face difficulties following imperfect and slightly delayed transcripts while listening to speech - many reported difficulties concentrating on listening/reading or shifting between the two. The second study explored how different display methods of ASR transcripts affected NNSs' listening experiences. We focused on two display methods: 1) accuracy-oriented display which shows transcripts only after the completion of speech input analysis, and 2) speed-oriented display which shows the interim analysis results of speech input. We conducted a laboratory experiment with 22 NNSs who engaged in two listening tasks with ASR transcripts presented via the two display methods. We found that the more the NNSs paid attention to listening to the audio, the more they tended to prefer the speed-oriented transcripts, and vice versa. Mismatched transcripts were found to have negative effects on NNSs' listening comprehension. Our findings have implications for improving the presentation methods of ASR transcripts to more effectively support NNSs.
ER -