IEICE TRANSACTIONS on Information
Analysis of Non-Experts' Security- and Privacy-Related Questions on a Q&A Site
Summary :
Although security and privacy technologies are incorporated into every device and service, the complexity of these concepts confuses non-expert users. Prior research has shown that non-expert users ask strangers for advice about digital media use online. In this study, to clarify the security and privacy concerns of non-expert users in their daily lives, we investigated security- and privacy-related question posts on a Question-and-Answer (Q&A) site for non-expert users. We conducted a thematic analysis of 445 question posts. We identified seven themes among the questions and found that users asked about cyberattacks the most, followed by authentication and security software. We also found that there was a strong demand for answers, especially for questions related to privacy abuse and account/device management. Our findings provide key insights into what non-experts are struggling with when it comes to privacy and security and will help service providers and researchers make improvements to address these concerns.
- Publication
- IEICE TRANSACTIONS on Information Vol.E106-D No.9 pp.1380-1396
- Publication Date
- 2023/09/01
- Publicized
- 2023/05/25
- Online ISSN
- 1745-1361
- DOI
- 10.1587/transinf.2022ICP0006
- Type of Manuscript
- Special Section PAPER (Special Section on Information and Communication System Security)
- Category
Authors
Ayako A. HASEGAWA
NICT
Mitsuaki AKIYAMA
NTT
Naomi YAMASHITA
NTT,Kyoto University
Daisuke INOUE
NICT
Tatsuya MORI
NICT,Waseda University,RIKEN AIP
Keyword
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Ayako A. HASEGAWA, Mitsuaki AKIYAMA, Naomi YAMASHITA, Daisuke INOUE, Tatsuya MORI, "Analysis of Non-Experts' Security- and Privacy-Related Questions on a Q&A Site" in IEICE TRANSACTIONS on Information,
vol. E106-D, no. 9, pp. 1380-1396, September 2023, doi: 10.1587/transinf.2022ICP0006.
Abstract: Although security and privacy technologies are incorporated into every device and service, the complexity of these concepts confuses non-expert users. Prior research has shown that non-expert users ask strangers for advice about digital media use online. In this study, to clarify the security and privacy concerns of non-expert users in their daily lives, we investigated security- and privacy-related question posts on a Question-and-Answer (Q&A) site for non-expert users. We conducted a thematic analysis of 445 question posts. We identified seven themes among the questions and found that users asked about cyberattacks the most, followed by authentication and security software. We also found that there was a strong demand for answers, especially for questions related to privacy abuse and account/device management. Our findings provide key insights into what non-experts are struggling with when it comes to privacy and security and will help service providers and researchers make improvements to address these concerns.
URL: https://global.ieice.org/en_transactions/information/10.1587/transinf.2022ICP0006/_p
Copy
@ARTICLE{e106-d_9_1380,
author={Ayako A. HASEGAWA, Mitsuaki AKIYAMA, Naomi YAMASHITA, Daisuke INOUE, Tatsuya MORI, },
journal={IEICE TRANSACTIONS on Information},
title={Analysis of Non-Experts' Security- and Privacy-Related Questions on a Q&A Site},
year={2023},
volume={E106-D},
number={9},
pages={1380-1396},
abstract={Although security and privacy technologies are incorporated into every device and service, the complexity of these concepts confuses non-expert users. Prior research has shown that non-expert users ask strangers for advice about digital media use online. In this study, to clarify the security and privacy concerns of non-expert users in their daily lives, we investigated security- and privacy-related question posts on a Question-and-Answer (Q&A) site for non-expert users. We conducted a thematic analysis of 445 question posts. We identified seven themes among the questions and found that users asked about cyberattacks the most, followed by authentication and security software. We also found that there was a strong demand for answers, especially for questions related to privacy abuse and account/device management. Our findings provide key insights into what non-experts are struggling with when it comes to privacy and security and will help service providers and researchers make improvements to address these concerns.},
keywords={},
doi={10.1587/transinf.2022ICP0006},
ISSN={1745-1361},
month={September},}
Copy
TY - JOUR
TI - Analysis of Non-Experts' Security- and Privacy-Related Questions on a Q&A Site
T2 - IEICE TRANSACTIONS on Information
SP - 1380
EP - 1396
AU - Ayako A. HASEGAWA
AU - Mitsuaki AKIYAMA
AU - Naomi YAMASHITA
AU - Daisuke INOUE
AU - Tatsuya MORI
PY - 2023
DO - 10.1587/transinf.2022ICP0006
JO - IEICE TRANSACTIONS on Information
SN - 1745-1361
VL - E106-D
IS - 9
JA - IEICE TRANSACTIONS on Information
Y1 - September 2023
AB - Although security and privacy technologies are incorporated into every device and service, the complexity of these concepts confuses non-expert users. Prior research has shown that non-expert users ask strangers for advice about digital media use online. In this study, to clarify the security and privacy concerns of non-expert users in their daily lives, we investigated security- and privacy-related question posts on a Question-and-Answer (Q&A) site for non-expert users. We conducted a thematic analysis of 445 question posts. We identified seven themes among the questions and found that users asked about cyberattacks the most, followed by authentication and security software. We also found that there was a strong demand for answers, especially for questions related to privacy abuse and account/device management. Our findings provide key insights into what non-experts are struggling with when it comes to privacy and security and will help service providers and researchers make improvements to address these concerns.
ER -
English
